Black Friday: great deals that you will not be able to return when shopping online

With Black Friday just around the corner, many consumers are waiting to take advantage of the great deals they are already preparing at Amazon, Zara, El Corte Inglés or MediaMarkt. Black Friday is characterized as the best day to get your Christmas shopping done early. In this context, the experts at reclamador.es have prepared a crucial guide on consumer rights in online purchases, especially since some of them do not allow returns or refunds.

What should you know about online returns?

The law establishes certain exceptions to the right of withdrawal in distance purchases, as stated in Article 103 of the General Law for the Defense of Consumers and Users. Some of these exceptions include:

Personalized Items: The right of withdrawal does not apply to products made to measure or personalized according to consumer specifications. Quick Expiration Goods: Products that deteriorate or expire quickly. Executed Services: For completely executed services, where the consumer has given express consent, knowing that they will lose their right of withdrawal once the service is completed. Sealed Health or Hygiene Products: Sealed goods that are not suitable for return for health or hygiene reasons. hygiene and that they have been unsealed after delivery.Digital Content: The supply of digital content not presented in support material when its execution has already begun.

How and when to exercise the right of withdrawal

In online purchases outside of these exceptions, consumers have the right to withdraw from the contract within a period of no less than 14 calendar days from receipt of the good or start of the service. Companies can extend this period, but not reduce it.

The importance of information and transparency.

It is essential that online platforms clearly inform about these conditions. If the consumer is not notified of his or her right of withdrawal, the period is automatically extended to 12 months.

Black Friday tips to buy with conscience

Check Return Policies: Before purchasing, make sure you understand the seller’s return policies. Consider the Nature of the Product: Consider whether the product is customizable, fast-expiring, or digital, as these factors affect your return rights. .Be Aware of Notifications: Stay informed about your rights as a consumer and the specific details of the store’s policy.